In order to learn more about how our practice is meeting your needs, we hired an outside vendor to implement a patient experience program. Since last July, more than 4,000 patients have weighed in and shared their thoughts.
Below are the results.
98% of Pinnacle ENT Associates patients gave their provider a positive rating.
In addition, our physicians and staff scored above the national average on all benchmarks measured.
96% of patients reported that their Pinnacle ENT Associates provider did an excellent job of explaining things to them.
This is among the very best in the United States; the national average is 86%, based on 2016 Medicare CAHPS reporting for physicians.
95.8% of Pinnacle ENT Associates patients reported that staff members treated them with courtesy and respect.
96.1% of Pinnacle ENT Associates patients rated their interactions with staff as top box.
Top box is a term used to describe the highest/best rating possible when patients review their experience.
The experiences of Pinnacle ENT Associates’s patients are 18% better than the national average. You can be confident when you choose Pinnacle ENT Associates that you will be treated well, not only by your doctor but by everyone you meet.